Which of the following is a principle of Total Quality Management?
- AProduct-centered system
- BCustomer-focusCorrect
- CIntermittent improvement
- DDecisions made by top executives only
Solution
Concept
TQM principles
Step-by-step solution
1. TQM principles: customer focus, continuous improvement, employee involvement.
Explanation
Customer focus is the first principle.
Why the other options are wrong
The others contradict TQM.
Shortcut
TQM = customer focus.
Correct answer: B) Customer-focus